Below are the reasons the order was marked as Suspicious:

If this is a valid customer you can set them as Verified in customer maintenance and the next time they order they will be excluded from the suspicious order checks. Credit Card transactions will always be checked by Authorize.net
Laptop displaying the BOX Partners website with text “Your guide to boxpartners.com – Packaging made easy, every step of the way.”
 

Logging in to boxpartners.com

The BOX Partners website has moved to a simpler, more secure login. There are no more usernames or passwords to remember — you sign in with your business email address and a one-time code we send you.

 

Step 1

Enter Your Email Address
Go to www.boxpartners.com and click LOGIN. Enter your business email address and click Login\Register.

BOX Partners Distributor Login Page.png

 

Step 2

Tell Us  Your Name (First Time Only)

If this is your first login under the new system, we will ask for your first and last name so your company's account administrator can recognize you. You will only see this screen once.

First-time registration - name capture

 

Step 3
Check Your Email for the Code

We will send a 6-digit code to your email address. It expires in 10 minutes and can only be used once. If you don't see it, check your spam or junk folder.

 

Step 4

Enter the Code

Type the code on the verification screen and click Verify & Login. 

Note: Check "Remember me (7 Days)" to stay signed in on this computer for a week — otherwise you'll be asked for a new code on your next visit.

Email Verification.png

 

Tips

If Your Email is Linked to Multiple Accounts

Some logins are connected to multiple company accounts. After you log in, you'll see the account selection screen: click Select next to the account you want to work in, and tick Default to make it your automatic choice next time. You can switch accounts at any time under My Account.

 

For Account Administrators Managing Your Users

Administrators can control what each user sees and does on the site. Go to My Account > Manage Users, click a user, fill in their first and last name if it's blank (now required), and set their permissions - pricing, placing orders, invoices, and more.

Edit User Permissions

 

Frequently Asked Questions

What if I didn't get a code?

Check spam/junk first. Codes come from donotreply@boxpartners.com. Still nothing? Contact your IT administrator to check for blocking boxpartners.com domain.

 

Why did I get the error "Too many codes requested"?

To protect your account, we limit how often codes can be sent. Wait about 15 minutes and try again. Tip: each person should log in with their own email address rather than a shared inbox.

 

Why does it say to contact my administrator after registering?

Your registration was received and your company admin has been notified; they need to grant your access before you can use the full site.

 

How do I stay logged in?

Make sure you tick "Remember me (7 Days)" before clicking Verify & Login. To help keep your account secure, this is the maximum amount of time you can remain signed in. 

 

Click here to return to the Website Guide →