Below are the reasons the order was marked as Suspicious:

If this is a valid customer you can set them as Verified in customer maintenance and the next time they order they will be excluded from the suspicious order checks. Credit Card transactions will always be checked by Authorize.net
contact
CUSTOMER SERVICE
PHONE

(800) 806-2636 Toll Free

Customer Service Hours

Mon. - Fri. : 7am - 7pm CT

FAX

(800) 806-2657 Toll Free

(847) 783-9160 Local

HEADQUARTERS
BOX Partners, LLC

2650 Galvin Drive 
Elgin, IL 60124

DISTRIBUTION CENTERS
Central

2650 Galvin Drive 
Elgin, IL 60124

Northeast

100 Logistics Drive, Suite 100
Barnesville, PA 18214

South

4040 Pipestone Road 
Dallas, TX 75212

Southeast

2160 Anvil Block Road, Suite 100 
Forest Park, GA 30297

West

548 W. Merrill Avenue 
Rialto, CA 92376