Below are the reasons the order was marked as Suspicious:

If this is a valid customer you can set them as Verified in customer maintenance and the next time they order they will be excluded from the suspicious order checks. Credit Card transactions will always be checked by Authorize.net
Private Label Website

The BOX Partners Private Label Website (PLW) gives you the ability to launch your own e-commerce platform—making it easier for your customers to browse, order, and do business with you. With access to over 20,000 packaging and industrial products, your website becomes a powerful extension of your sales strategy, helping you serve customers anytime, anywhere.

Once your site is set up, you’ll have access to the Website Back Office, your central hub for managing your business online. From here, you can customize your website, manage pricing and freight, control business rules, and process orders—all in one place.

Website Features

Product Management

No Product Maintenance: Your site stays current automatically. As new items are added to the BOX Partners program, they are seamlessly included on your website—no updates required on your end.

Detailed Product Information: Every product includes professional images and detailed specifications, helping your customers make faster, more confident purchasing decisions.

Customer Experience

Easy Search & Navigation: A user-friendly search experience helps customers quickly find what they need by category, index, or keyword.

Digital Catalog: Your Private Label Website includes a free page-turning digital catalog so your customers can flip through the full 480-page catalog featuring over 20,000 items of packaging, shipping, and industrial supplies. 

Pricing & Payment

Flexible Pricing Options: Set pricing based on your business strategy. Offer customer-specific pricing for existing accounts while maintaining standard pricing for new prospects.
Pricing updates automatically as costs change, helping you maintain margins without ongoing maintenance.

Payment Options: Accept payments in the way that works best for your business—credit cards, PayPal, or open terms. Payment methods can be applied sitewide or customized by customer.

Order Management

Order Processing Flexibility: Choose how you manage orders—automatically release, manually review, or approve as needed. Daily reminders help ensure nothing is missed.

Order Acknowledgements: Send automatic email confirmations when orders are placed, including item details, pricing, freight, and tax information.

Freight Estimating & Tracking: Customers receive freight estimates based on your settings and can access tracking information once orders ship.

Customization & Design

Customizable Website Pages: Your site includes editable pages such as About Us, Contact Us, FAQ, and more, allowing you to tailor the experience to your brand.

Website Layout: Choose from professionally designed layouts built for desktop, tablet, and mobile optimization. Simply choose your preferred homepage layout, upload your logo, select your color theme, and your site is ready to go. Homepage carousels and featured products are updated automatically, helping keep your site fresh and engaging for your customers.

Marketing & Visibility

Email Blast Program: The BOX Partners Email Blast Program seamlessly integrates with your Private Label Website, driving traffic directly to your site with product links and targeted messaging.

Optimize Your Site's Visibility: Improve your search visibility by adding meta tags, using Google Ads, and measuring success with Google Analytics.

Maintenance

Low-Maintenance by Design: The Private Label Website was designed to be maintenance-free. Once set up, you can choose to keep your settings the same or adjust them as needed, giving you complete flexibility.

 

To explore all the tools available on the Private Label Website please reach out to your dedicated account manager.

Private Label Website Shopping Cart
Getting started is simple!

Before we set up your site, we just need a few details from you. Please login to view more information.

Interested in becoming a partner? Please fill out the Become a Partner form to get started. Our team is excited to collaborate with you and support your distribution needs.

Reach out to privatelabelwebsite@boxpartners.com to begin, and our team will guide you through the setup process.

For more details, refer to our  PLW Guide.